INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Essentials Official Store for customer support?

You can reach our customer support team by emailing us at sales@essentialsofficial.de or by using the contact form on our website. Our team is available to assist you with any questions regarding your order or our products.

Do you offer free shipping?

No, we Not offer free shipping on all orders within Germany and across Europe. Enjoy fast and reliable delivery on your Essentials apparel purchases!

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the courier’s website.

Can I return or exchange an item?

We accept returns and exchanges within a specified period from the date of purchase. Please refer to our Returns & Exchanges policy for more details, or contact our customer support team for assistance with your return or exchange request.

Are the products sold at Essentials Official Store authentic?

Yes, all products sold at Essentials Official Store are 100% authentic, including our Fear of God Essentials collection. We guarantee that every item is crafted with the highest quality and meets the brand's standards.

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